Idiotic Mac Questions for an Idiotic Mac Newbie Idiot. Idiot. Page 30

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  • beastmaster 4 Jan 2013 08:34:28 12,778 posts
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    craigy wrote:
    My Mac at home has started exhibiting a strange behaviour -- the volume is randomly turning itself up, down, and muting itself.

    I've turned bluetooth off (to eliminate rouge remote interference) and have given all the ports a dust, but it's still happening. I'm thinking that the keyboard might be on its way out.

    Anyone had a similar thing happen to them?
    The only time I get this is when I have my MBP on and ATV as well and I'm using the Apple TV controller. It turns out it's also a remote for MBP as well. Very annoying. Other than that, no idea.
  • dominalien 4 Jan 2013 09:33:15 7,355 posts
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    Does it still happen when you disconnect the keyboard?
  • beastmaster 4 Jan 2013 09:35:21 12,778 posts
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    Happens even when it's in hyberation with the screen down.
  • craigy Staff 4 Jan 2013 09:36:23 8,023 posts
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    @dominalien ah good idea, I'll test that out.
  • dominalien 4 Jan 2013 09:37:19 7,355 posts
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    Ugh, silly me, I was asking craigy.

    Btw doesn't the apple remote have some kind of pairing mode that will make it work with only one of the devices?
  • Deleted user 4 January 2013 09:38:26
    No the Apple remote just works with any compatible device. My mate had to disable all remote functionality because his Apple TV remote would control both it and the iMac simultaneously just last week.
  • dominalien 4 Jan 2013 09:39:32 7,355 posts
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    How about this: http://support.apple.com/kb/HT1619
  • nickthegun 4 Jan 2013 09:42:15 63,446 posts
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    The apple remote trick is one of the old favourites.

    Hit play, volume up and down, bring up showtime or whatever the hell it is.

    Either someone is fucking with you or your keyboard is knackered/needs new batteries.
  • Lukus 4 Jan 2013 10:34:00 19,642 posts
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    @nickthegun Don't suppose you know the deal about the 27 inch hard drives failing thing? I had an email a while ago from Apple stating mine was one of the affected ones and I could take it to my local store to get it replaced gratis. However checking the serial code via their links it says it's not one of the affected ones. I'm not sure who to believe.

    If I turn up at the Store demanding a free replacement, will they all laugh at me?
  • TarickStonefire 4 Jan 2013 10:35:56 3,915 posts
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    @Lukus If you submitted the serial number and they said it wasn't affected, but you were originally told it was affected, I'd call them up before you do anything, go through it on the phone first. Not a Store, the actual AppleCare number - you won't have to pay them a fee for the call as you're querying information they've given you.

    No point dragging the thing in to a Store only to have to drag it home because they're as confused as you are! Get a definite answer over the phone first :)

    Edited by TarickStonefire at 10:38:02 04-01-2013
  • dominalien 4 Jan 2013 10:36:15 7,355 posts
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    Phone them up to clarify. No reason to be lugging the computer eith you unnecessarily.
  • Lukus 4 Jan 2013 10:38:47 19,642 posts
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    I more meant, which advice is true; the email specifically stating that records show mine is one of the drives that needs replacing, or the serial number checker that contradicts that? Thought Nick may have some insite, working in the business.
  • TarickStonefire 4 Jan 2013 10:39:44 3,915 posts
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    @Lukus Can anyone have any insight into what Apple mean/do except Apple themselves? Nobody's going to be able to answer this but Apple :)

    Just call them, you could have done it by now ;)

    EDIT: Unless you're at work, in which case... why are you on EG? ;)

    Edited by TarickStonefire at 10:40:18 04-01-2013
  • Deleted user 4 January 2013 10:40:52
    What's this hard drive issue? I have a 27" iMac and for a while had hard drive issues which seems to have settled down, but I haven't had any communication from Apple.
  • dominalien 4 Jan 2013 10:41:12 7,355 posts
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    Aren't we all at work?
  • Lukus 4 Jan 2013 10:45:57 19,642 posts
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    Post deleted
  • MMMarmite 4 Jan 2013 10:47:39 1,196 posts
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    HairyArse wrote:
    What's this hard drive issue? I have a 27" iMac and for a while had hard drive issues which seems to have settled down, but I haven't had any communication from Apple.
    Seagate made some shoddy drives that just happened to used by Apple in the 21.5" & 27" iMacs (2009-2011)

    You can check your serial number to see if it's one of the affected ones here
  • Lukus 4 Jan 2013 10:47:41 19,642 posts
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    Dear iMac owner,
    Apple has determined that certain 1TB Seagate hard drives used in 21.5-inch and 27-inch iMac systems may fail. These systems were sold between October 2009 and July 2011.
    Our records show that you have an iMac with an affected 1TB Seagate hard drive.

    Apple will replace your hard drive with a new one, free of charge, under the iMac 1TB Seagate Hard Drive Replacement Program.
    Please choose one of the following options to get a replacement hard drive.

    Apple Retail Store - set up an appointment with a Genius.


    Apple Authorised Service Provider - find one here.

    Apple Technical Support - contact us for local service options.

    Apple recommends replacing your affected hard drive as soon as possible. Before you go in for service, please back up your data. Learn more about backup options.
    Additional Information
    You will need to have the original Mac OS installation discs that were supplied with your iMac in order to reinstall your operating system, other applications and any backed up data after your hard drive is replaced.
    This worldwide Apple programme does not extend the standard warranty coverage of the iMac.
    Apple will replace affected 1TB Seagate hard drives, free of charge, for three years from your iMac's original date of purchase or until 12 April 2013, whichever provides longer coverage for you. Apple will continue to evaluate service data and provide extensions to this programme as needed.
    We apologise for any inconvenience.
    Sincerely,
    Apple Inc.
    Edited by Lukus at 10:48:08 04-01-2013
  • TarickStonefire 4 Jan 2013 10:49:00 3,915 posts
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    @dominalien Not me, not back till Sunday.
  • TarickStonefire 4 Jan 2013 10:52:35 3,915 posts
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    @Lukus So the email says you're affected, but plugging your iMac serial number into the online tool says you're not?

    Call AppleCare!
  • nickthegun 4 Jan 2013 10:54:28 63,446 posts
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    If youve had the email, backup your drive and get it changed ASAP.

    When they do a customer service case like this it doesnt mean that the part may fail, it means it will.
  • Lukus 4 Jan 2013 11:00:03 19,642 posts
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    Cheers Nick, and thanks for your concern Tarick :S

    I backed up when I got the email. I've just phoned to clarify and he said my computer wasn't flagged on their system but that it was one of the affected drives. He couldn't explain why it wasn't flagged, but to print off the email and take that along.

    Fucking Apple.
  • nickthegun 4 Jan 2013 11:08:13 63,446 posts
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    I would ring a local apple repair center rather than their own call center.
  • TarickStonefire 4 Jan 2013 13:56:28 3,915 posts
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    @nickthegun Doesn't it need to be done at an actual Apple Store, or will an authorised Apple repairer do the swap for free at Apple's say so?
  • TarickStonefire 4 Jan 2013 13:56:59 3,915 posts
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    Lukus wrote:
    Cheers Nick, and thanks for your concern Tarick :S

    You're welcome, I think? :S
  • TarickStonefire 4 Jan 2013 13:58:17 3,915 posts
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    nickthegun wrote:
    When they do a customer service case like this it doesnt mean that the part may fail, it means it will.
    All drives fail. I'd say this means that this means that this batch of drives have a significantly higher rate of failure...

    /pedantic
  • nickthegun 4 Jan 2013 14:08:15 63,446 posts
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    Thats less 'pedantic' more 'stupid'.

    @Lukus - Yeah, any authorised repair center can do the work for free, doesnt have to be an apple store.
  • craigy Staff 5 Jan 2013 16:36:37 8,023 posts
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    Turns out my mystery volume problem was being caused by my keyboard being busted. Thanks for the help!
  • Lukus 5 Jan 2013 16:41:44 19,642 posts
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    nickthegun wrote:
    Thats less 'pedantic' more 'stupid'.

    @Lukus - Yeah, any authorised repair center can do the work for free, doesnt have to be an apple store.
    Haha, that was Tarick's question not mine. I've already booked an appointment with a Genius. If it turns out it's not actually someone with a really high IQ and an extraordinary way of thinking, I'm going to be pretty angry...
  • TarickStonefire 5 Jan 2013 18:46:35 3,915 posts
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    @nickthegun Hahah no, it's just pedantic. Nothing stupid about it. It's a fact. All hard drives die. The ones Apple are recalling may die much sooner. They also may not.

    But I can see you like to be the boss man around here lol
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