Had my iMac for around 2 years now. One of the keys managed to pop off on the keyboard, so I googled and tried to clip it back on, only to have it all wonkey and loose.
I heard that the Apple stores were quite good with things like this, and saw there was one nearby so decided to take a drive there today.
Me: Hi, entirely my fault, but I messed up trying to put back a key onto this 2 year old keyboard. Any chance one of your guys can pop the key off and stick it back on for me?
Staff: Sorry dude, we are far too busy for that sort of thing today so no...
Me: Oh, well that's a bit shi..
Staff: ...it is much easier just for us to give you a new keyboard. Here you go.
No questions, didn't ask my name, where I bought it, anything. They simply gave me a brand new keyboard, and to top it off the guy stopped me as I was walking away to make sure I had the reciept for the new one so I had a 2 year warrenty on the new one.
Fuck I hate the overpriced, walled garden, trendy shit that Apple do. But fuck me that is some amazing service. All they need to do is add a number pad onto the wireless keyboard and I might start to become a genuine fan.