Sky Broadband - worth it? Page 3

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  • Dougs 27 Oct 2009 13:09:39 68,467 posts
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    Yep, if your exchange is unbundled I think you're OK and it's well worth it. If it's not, then you're not a priority to them and the service varies from what I can gather.
  • Benno 27 Oct 2009 13:15:46 10,045 posts
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    We are on sky broadband at my uni house, and we have had no problems
  • wobbler147 27 Oct 2009 13:27:19 5,141 posts
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    Thanks all, I've received my mac and placed the order online and because I'm now a broadband unlimited customer I get Skyplayer for free :)

    I just hope and pray there are no issues with the migration like I had with Wanadoo and Be many moons ago :(
  • ElNuevo9 27 Oct 2009 13:28:52 13,482 posts
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    kalel wrote:
    Sky are currently the only one to literally have no fair use policy whatsoever though. That's a fact.

    Nope, O2 are completly unlimited too. Non of this fair useage lark.

    Hated, adored, never ignored.

  • iokthemonkey 27 Oct 2009 13:49:38 4,664 posts
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    I have Sky Broadband, the 16Mb package and I've had connections at 15.3, with speed-tests hitting 12-13.5Mbps.

    Initially it was a bit wobbly and would disconnect a few times but after a month or so it settled down just fine.

    http://that-figures.blogspot.com/

  • Skorms-Boss 29 Oct 2009 15:11:34 347 posts
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    I've been with them for three years and never had a problem, call centres in scotland so at least you can kinda understand them ;-) [joke] (though the last guy I taked to was like Rab C Nesbit on speed!)
  • Deleted user 30 October 2009 16:59:34
    ElNino9 wrote:
    kalel wrote:
    Sky are currently the only one to literally have no fair use policy whatsoever though. That's a fact.

    Nope, O2 are completly unlimited too. Non of this fair useage lark.

    Sky connect is limited if you don't happen to be in an LLU'd area, I guess this is BT's fault
  • askew 30 Oct 2009 17:09:34 12,432 posts
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    And now there are usage caps in place. 2Gb/10/Unlimited IIRC.
  • BinaryBob101 30 Oct 2009 17:11:05 23,563 posts
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    iokthemonkey wrote:
    I have Sky Broadband, the 16Mb package and I've had connections at 15.3, with speed-tests hitting 12-13.5Mbps.

    Initially it was a bit wobbly and would disconnect a few times but after a month or so it settled down just fine.

    Exactly the same as this.

    I haven't noticed any caps at all.

    www.TheGrumpyVaper.com

  • FooAtari 1 Nov 2009 09:01:23 3,955 posts
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    Thinking moving to the Sky Broadband Unlimited (my exchange is LLU enabled) again. Decided it against it last time I thought about moving

    Has anyone experienced a worse connection than they had with a previous ISP?

    Currently with ADSL 24 and get a pretty decent speed and ping considering the quality of my line. 4-5Mb and 50ms ping. Worried I will move and the connection will be worse, and I'll then be stuck with them for a year, or have to pay a cancellation charge to get out of it.
  • FooAtari 1 Nov 2009 14:55:32 3,955 posts
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    Would that be a no then?

    /considers taking a leap of faith...
  • BinaryBob101 1 Nov 2009 15:03:14 23,563 posts
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    Sky are great, that's all. Do it.

    www.TheGrumpyVaper.com

  • askew 1 Nov 2009 15:52:48 12,432 posts
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    BinaryBob101 wrote:I haven't noticed any caps at all.

    That's nice. Doesn't mean they don't exist though.

    http://www.chooseisp.co.uk/broadband-providers/sky.asp

    Pain in the arse, as they were all unlimited before.
  • Merlinho 9 Nov 2009 08:00:37 5,909 posts
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    My flatmate handles all the Sky stuff. I just picked up a letter he had which says that the download limit is now 10GB. I'm 99% sure it was previously 40GB when we took it out, has Sky changed the damn thing? Surely this is a breach of the T&C? I've been downloading based on the 40GB limit, not being any the wiser...
  • wayneh 9 Nov 2009 08:59:30 2,378 posts
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    Merlinho wrote:
    My flatmate handles all the Sky stuff. I just picked up a letter he had which says that the download limit is now 10GB. I'm 99% sure it was previously 40GB when we took it out, has Sky changed the damn thing? Surely this is a breach of the T&C? I've been downloading based on the 40GB limit, not being any the wiser...

    I had this recently in an e-mail and kicked up a shit storm about it. They agreed to upgrade me to unlimited for free for a year whilst I decide if I want to change my ISP.

    EDIT: After speaking to AOL (I was thinking of changing to them) they claim it is the government that is telling the ISPs to impose 10GB limits!

    Act like a dumbshit and they will treat you as an equal

  • Merlinho 9 Nov 2009 09:44:30 5,909 posts
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    When did you have the information through? All i've seen currently is a letter about fair usage, it doesn't actually mention the downgrade and mentions the limit incidentally. What did you do to get them to upgrade you? Think we'll have to give it a go too.
  • Dougs 9 Nov 2009 09:54:31 68,467 posts
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    That is bollocks. Fact.
  • binky Moderator 12 Nov 2009 15:06:15 9,706 posts
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    Sky offered me FREE eve&w/end calls by taking their FREE service, and offered to keep my BB at 5 for another year. All sounds peachy, but I've already agreed to BT's evening and weekend thing tying my in with them for 12months line rental.

    I have no intention of moving my BT contract, but would taking Sky's offer void this?

    I have no idea!
  • BinaryBob101 13 Nov 2009 01:00:16 23,563 posts
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    askew wrote:
    BinaryBob101 wrote:I haven't noticed any caps at all.

    That's nice. Doesn't mean they don't exist though.

    http://www.chooseisp.co.uk/broadband-providers/sky.asp

    Pain in the arse, as they were all unlimited before.

    You should have the 20meg package then. :)

    In fact, Sky are pretty upfront about the deal, have a look yourself:

    http://www.sky.com/portal/site/skycom/skyproducts/broadband/pricesandoptions

    www.TheGrumpyVaper.com

  • Merlinho 2 Feb 2010 18:50:12 5,909 posts
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    Sky have just written us a letter telling us we've exceeded our download limit twice in a 6 month period, and tha subsequently they've upgraded us to unlimited and are charging us 5 a month for the pleasure. This after reducing our download limit from 40GB to 10GB mid-contract. And of course, you can now sign up to Unlimited for free for the first 6 months, for existing and new customers. But now they haven't allowed us that, or warned us about the bandwidth limit previously, or enabled us to monitor our bandwidth (we have multiple PCs and consoles). All a bit shite really.
  • macksed 19 Mar 2010 14:04:58 3,798 posts
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    are they good in terms of reliability? I currently pay 20 a month with virgin for 10mb but they've currently pissed me right off cos they won't give me a free router and are just rude in general... and I don't want to fork out for a router ... and sky 20mb is 15 a month extra on ye olde tv package. Should I go for it or should be be wary of the quality?
  • StarchildHypocrethes 19 Mar 2010 14:07:09 26,144 posts
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    I've had no complaints at all with Sky Broadband for the last couple of years. Solid downloads speeds, good online performance and no annoying 'fair usage' policy.
  • macksed 19 Mar 2010 14:08:37 3,798 posts
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    ah, swell. Saving me 5 a month and a lots of hassle then =D
  • MrTomFTW Moderator 19 Mar 2010 14:10:22 38,723 posts
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    My Sky broadband has been on the fritz for two weeks now. I've even had a Openreach engineer come out and replace the phone socket which has made it better but the connection still drops every 30 minutes or so.

    Getting stabby about it now... But then I've had Sky BB since 2006 and this is the first problem I've had with it so I guess in the long run I've had good service.

    Follow me on Twitter: @MrTom
    Voted by the community "Best mod" 2011, 2012 and 2013.

  • macksed 19 Mar 2010 14:27:47 3,798 posts
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    BOOM, just ordered sky online whilst cancelling virgin on the phone =D
    Funny that they offered me a free router when I was cancelling, lol
  • Dougs 19 Mar 2010 14:28:29 68,467 posts
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    Sort out your wiring DD - all you probably need to do is disconnect all wires other than those on connections 2&5. The bell wire interferes. The new socket probably has an iplate in, but doubt the others do. Mine is so much more stable since sorting that out.
  • MrTomFTW Moderator 19 Mar 2010 14:34:39 38,723 posts
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    Nah, I've done all that. I used to work for BT :-)

    At this point I'm thinking there may be touching wires somewhere between my socket and the d-slam as it's not working properly even when plugged into the test socket - and there's noise on the line.

    mack - you should have said "Nah, it's OK because Sky give me a free router anyway".

    Follow me on Twitter: @MrTom
    Voted by the community "Best mod" 2011, 2012 and 2013.

  • Dougs 19 Mar 2010 14:37:33 68,467 posts
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    Ah, yes, of course! Def a line fault by the sounds of it. At least you can tell em to cut the BS though!
  • macksed 19 Mar 2010 14:43:31 3,798 posts
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    DDevil wrote:


    mack - you should have said "Nah, it's OK because Sky give me a free router anyway".

    pretty much what I did say, she seemed actually offended.

    "but they're broadband quality is much worse than ours, we have fibre optic, wooooooh fibre optic (made that last bit up"

    " I don't really care"

    ...she taps away on computer, "where you are sky will only be able to provide 4.7mbps"

    "yeah that seems enough, saving 5 a month and a lot of hassle"

    ""well if you want to save money we can put you down to 2mb for 15"

    "you just said they give me 4.7meg for 15"

    "okay, I'll just cancel this for you...."

    verbatim.
  • Buztafen 19 Mar 2010 14:52:41 16,376 posts
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    Go with O2, pretty much same package and price (15 for premium package with unlimited d/l & upto 20mb line) but if your an O2 mobile customer its 5 a month cheaper. Been with them for over a year and their service is top notch.
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