Sky Broadband - worth it?

  • Page

    of 10 First / Last

    Previous
  • Khanivor 28 Nov 2007 17:16:28 39,892 posts
    Seen 5 hours ago
    Registered 12 years ago
    Just a quick query - my mum is moving back to the UK and I'm thinking of getting her the Sky all in one package; telly, phone and net.

    Is the Sky net service fairly hassle free? Bear in mind this is for me ma, who will use it to surf the net and check email. Throttled torrents will not be a concern.
  • El_MUERkO 28 Nov 2007 17:18:16 16,836 posts
    Seen 22 hours ago
    Registered 11 years ago
    FHUTA





    ...





    i mean http://friend.sky.com
  • kalel 28 Nov 2007 17:19:43 83,877 posts
    Seen 2 hours ago
    Registered 11 years ago
    I think Sky broadband is BT broadband. Think they’re the same service. Could be wrong.
  • Lutz 28 Nov 2007 17:20:53 48,854 posts
    Seen 10 months ago
    Registered 11 years ago
    I'm with them and they're fine. Could do with a better connecton, but I'm pretty certain it's my antiquated exchange that's the issue there. Set up fast, and in 3 months I've only had to re-boot the router once.

    The router might not be too good for wireless mind. My laptop could find my D-Link and Linksys routers just fine, but it really struggles to find this one. Tried changing channels to no avail. Well, it got worse soo....
  • Khanivor 28 Nov 2007 17:26:08 39,892 posts
    Seen 5 hours ago
    Registered 12 years ago
    Checking around they are releasing new wireless routers so hopefully that aspect should be more reliable.
  • Lutz 28 Nov 2007 17:27:02 48,854 posts
    Seen 10 months ago
    Registered 11 years ago
    Funny think with both my laptop and the phone, once they're connected it's fine. It's just getting connected sometimes (I'd say 1 in 10) can be a bit tricky! :)
  • Khanivor 28 Nov 2007 17:30:50 39,892 posts
    Seen 5 hours ago
    Registered 12 years ago
    Even if the new ones aren't any better me ma is likely to have it plugged in 90% of the time anyway.
  • MrTomFTW Moderator 28 Nov 2007 18:47:37 36,285 posts
    Seen 57 minutes ago
    Registered 11 years ago
    kalel wrote:
    I think Sky broadband is BT broadband. Think they’re the same service. Could be wrong.
    Very wrong on that one. In fact SKY is LLU unbundled.

    I totally called it.
    Follow me on Twitter: @MrTom
    Voted by the community "Best mod" 2011, 2012 and 2013.

  • kentmonkey 28 Nov 2007 19:38:25 20,082 posts
    Seen 1 hour ago
    Registered 9 years ago
    I, like many others, have had really shit experience with Sky. My router regularly dumps the connection (I lose connection about 3-4 times a day) and I've never been able to get a replacement out of them, and their customer service is shit. I pay for 8mb and get 1.4mb on average (my friend literally across the road pays for 4mb AOL and gets on average 3.8mb, both tests using speedtest.net)

    On the other hand my Dad (same exchange) has no problems. Connects at 1.4mb on average but has the completely free one so only enabled up to 2mb anyway.

    Go to www.skyuser.co.uk to get a good overall impression. It seems to be a 50/50 split.

    It's 'worth the money' I just think Broadband is worth paying more for.
  • MrTomFTW Moderator 28 Nov 2007 19:43:30 36,285 posts
    Seen 57 minutes ago
    Registered 11 years ago
    Yeah, I'll say I get good service. I'm on the 16Mb service, and regularly get 1.3MB/sec downloads. I don't often get disconnections, although it does throw a little tantrum every now and again.

    Never had to suffer their customer service though.

    I totally called it.
    Follow me on Twitter: @MrTom
    Voted by the community "Best mod" 2011, 2012 and 2013.

  • steellam 28 Nov 2007 20:05:23 1,045 posts
    Seen 1 hour ago
    Registered 8 years ago
    I'm 16 meg and get a constant 1.56MB/sec, only prob I have is router chucking its dummy out every week and needs rebooting.
  • LetsGo 23 Jul 2008 10:11:01 5,074 posts
    Seen 2 days ago
    Registered 8 years ago
    How is Sky BB? Any good?
  • Grunk 23 Jul 2008 10:32:22 4,718 posts
    Seen 3 weeks ago
    Registered 9 years ago
    As with all broadband, once the hardware is in place and working properly it's great.

    However if you have to phone the customer support, that's when you get into trouble. Especially since the hardware is split between BT and Sky, so each of them will point the finger at the other and generally not be of much help.

    took me about 6 months, to convince BT to come out and fix the line to my house (which was frayed with a break in the shielding at a few points) once I did this it took me a couple of weeks to convince sky that I didn't want a cap on my BB speed as the new line was fine, and capping it doesn't really help anyway.

    Now it's great I hardly ever have to reboot, and I get around 13Mb dl and 750 ul.

    Dropping to about 2Mb dl when I go wireless, I'm not sure if you can get better wireless speeds with different routers (you are only supposed to use the sky router anyway). Some clever cookie on here knows how to get the dsl side username and password out of the sky router, so you can change if you want.

  • magicpanda 23 Jul 2008 10:42:15 13,008 posts
    Seen 3 hours ago
    Registered 10 years ago
    I dumped BT with thier shitty throttling and went with 02. Im less than a mile from the nearest whatchamcallit and in the evening I'd get less than 20k a sec on downloads.

    Just wish I'd done it sooner. 8mb line pretty much means 8mb now.
  • asphaltcowboy 23 Jul 2008 10:45:37 5,129 posts
    Seen 3 days ago
    Registered 10 years ago
    Had good service from Sky for TV and broadband. I signed up ages ago and the router I've got does have a tendency to get quite hot - which seems to affect the wireless a bit, but I completely wired so it's irrelevant to me. Take all that with a pinch of salt though because I think they provide you with a newer model now anyway. Good speeds, only once had some noticeable downtime in 2 years. I'm on the max package I think, £10 when you get TV as well (so a monthly bill of £27).
  • Onny 23 Jul 2008 10:48:37 5,697 posts
    Seen 10 months ago
    Registered 9 years ago
    Sky routers all have the same username/password, disturbingly. A simple google will suffice.

    Edit: and just to chip in, Sky BB has been fine for me. I originally got it because if you already have Sky TV it's a very cheap BB option, and I've had absolutely no complaints. Connect at 10mbps down / 750kbps up pretty much constantly, which is especially good for my area.
  • asphaltcowboy 23 Jul 2008 10:56:34 5,129 posts
    Seen 3 days ago
    Registered 10 years ago
    Yes, by default, but that's different to the dsl username/password. Pretty sure every new Netgear router (for example) has the same username/password for accessing the settings page!
  • Onny 23 Jul 2008 10:57:45 5,697 posts
    Seen 10 months ago
    Registered 9 years ago
    Ah, got the wrong end of the stick, sorry. :)
  • Tiger_Walts 23 Jul 2008 11:10:27 16,523 posts
    Seen 1 hour ago
    Registered 11 years ago
    Grunk wrote:
    Dropping to about 2Mb dl when I go wireless, I'm not sure if you can get better wireless speeds with different routers (you are only supposed to use the sky router anyway). Some clever cookie on here knows how to get the dsl side username and password out of the sky router, so you can change if you want.


    If your DSL modem has the option to backup the settings to a file then you can usually find it in that, unencrypted. That's how I retrieved one the last time I needed one and couldn't find the documents with it in.

    IT Monkey and StickyPiston Minecraft Hosting Support

  • MrSpew 23 Jul 2008 11:18:46 970 posts
    Seen 1 week ago
    Registered 10 years ago
    Utter utter utter utter utter shit. Don't bother, too much hassle for such a shitty and shoddy service. Go with Be Internet, bethere.co.uk- £55 Quidco too if you're that way inclined, go for the cheapest package if she doesn't download much, or the £14 one if you do. Router is included.
  • asphaltcowboy 23 Jul 2008 11:33:05 5,129 posts
    Seen 3 days ago
    Registered 10 years ago
    MrSpew wrote:
    Utter utter utter utter utter shit. Don't bother, too much hassle for such a shitty and shoddy service.
    Would you care to elaborate? Your post doesn't hold much sway if you can't say why it was so poor...
  • LetsGo 23 Jul 2008 11:57:12 5,074 posts
    Seen 2 days ago
    Registered 8 years ago
    Cheers for the advice all, Sky BB it is.
  • Grunk 23 Jul 2008 12:23:46 4,718 posts
    Seen 3 weeks ago
    Registered 9 years ago
    perhaps someone should write an EG guide to common broadband faults and how to get them fixed. Since customer support people are generally unhelpful unless you have diagnosed the problem yourself
  • MrTomFTW Moderator 23 Jul 2008 12:30:26 36,285 posts
    Seen 57 minutes ago
    Registered 11 years ago
    I'm still happy with Sky broadband it must be said. But then since I work as ADSL support I generally know what I'm doing :-)

    I totally called it.
    Follow me on Twitter: @MrTom
    Voted by the community "Best mod" 2011, 2012 and 2013.

  • binky Moderator 6 Oct 2008 17:43:39 9,236 posts
    Seen 2 days ago
    Registered 12 years ago
    Hey guys.
    Just been looking at the Sky BB deals, and the MAX service if you already have sky (i do) is £10 a month for unlimited usage and upto 16mb line.

    I currently pay over £25 for BT Yahoo at 8mb.

    Anyone know if the SKY service is better than it used to be? A saving of £16 a month can't be ignored if the service is pretty much the same?

    Also, router wise, do you know if you can use the homehub with SKY? Or is that tied to BT?
    cheers
  • kalel 6 Oct 2008 17:45:57 83,877 posts
    Seen 2 hours ago
    Registered 11 years ago
    It's certainly better than it used to be in terms of the fair use policy, which they removed last month. It's now the only genuinely 100% unlimited service around afaik.

    Officially you have to use the Sky provided router. There are ways around it, but you do against the ts and cs of your contract if you do.

    I'm well impressed with Sky BB fwiw.
  • Bloodloss 6 Oct 2008 17:50:11 4,499 posts
    Seen 4 months ago
    Registered 7 years ago
    What speed do you get with Yahoo's 8mb and how far away fro the exchange are you?

    I'm on Sky's 16mb service, am not that far away from the exchange, and get 4mbps on a good day. Had a ridiculous amount of problems when signign up to them, but that was years ago so never mind. They still refuse to give me a @sky.com e-mail address and such though.

  • binky Moderator 6 Oct 2008 17:53:02 9,236 posts
    Seen 2 days ago
    Registered 12 years ago
    I get 8mb out of BT, and I'm pretty close to the exchange.
  • gamingdave 6 Oct 2008 18:06:22 4,121 posts
    Seen 3 days ago
    Registered 10 years ago
    Not sure how far away from the exchange I am, but I just last week got the Sky 16Mb package for £10, and running a speed test I get consistant speeds of 13Mb. Very happy for the price.
  • Page

    of 10 First / Last

    Previous
Log in or register to reply