Doomspoon wrote:this is exactly right - it's how i ended up with the sky executive email...i emailed the ceo of sky's office directly and the support team was in contact within hours in both cases
I should also mention that the letter mentioning my grandad's account was sent directly to TalkTalk CEO Dido Harding.
It seems if you want results it's worth going to the top of the chain. Not sure where to go if you don't want shit results though?
both issues sorted swiftly & hefty compensation to boot
better than wibbling around with the call centres for months