If you haven't done already, you'll find the address to write to here - http://support.microsoft.com/gp/contactUsUK/?sd=gn&ln=en-gb|
Send a firm letter with a tone of disappointment in MS and a request for compensation, include your phone number and wait a little while...
#1690072, By masc.box Just opened a package...
masc.box 89 posts
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