It's a shared ownership with staircased mortgage atm. There was some problem with the flu or flue or whatever it is. They have cut a hole in the ceiling to get to it (since a lot of the workings were put above ceiling level and no access panel installed) and sorted it this afternoon. So thankfully this means I will no longer have an outage of heating or water, but I now have a metre long section of my bathroom ceiling cut out :S
Now I have to wait for them to get their asses in gear to come repair the ceiling and install a small access panel.
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