I did the same as you, took photos (as I do for all things of value I send through the post - especially ebay items), packaged it nice and safely and yet it still was broken when they received it. Sadly when you fill out the returns form there is a small bit of text saying that you agree to pay for any damages in transit. Which felt odd to me as usually the carrier will let you insure the packaged against such damages.
It gave me the feeling that they were conducting a scam to be honest. Won't be using HTC repairs again in the near future.
#6953649, By JohnnyWashnGo Android hardware
JohnnyWashnGo 1,544 posts
Seen 19 hours ago
Registered 9 years ago