There is a letter on this thread!!! it came from the One show|
Link is here
Dom Littlewood helped One Show viewers Suzanne and Chris Hodder. The couple's games console was faulty, but they couldn't convince the high-street retailer that sold it to them to give them a replacement.
When Dom informed the retailer that the Sale of Goods Act did apply in this case, the company agreed to replace the Hodder's faulty console with a new one.
If you buy goods from a trader, the Sale of Goods Act says they must be:
* Of satisfactory quality - the product you buy should be reasonably reliable.
* Fit for purpose - it should perform the function you bought it to do.
* As described - it should be exactly what the trader told you it was.
If something you buy doesn't meet these standards, we suggest that in the first instance you contact the seller of your goods informally to see if they will resolve your complaint.
There is a letter download that states the rules.
Dont go to a shop call Game customer services at the HQ, i did and they were great...do it now!!! You could have a new one this afternoon.
Murlphalus 4 posts
Seen 5 years ago
Registered 5 years ago