Sony rectifying Bloodlines PSN blunder

By Robert Purchese Published 24 November, 2009

Download codes for launch-day losers.

Sony will compensate anybody who bought a faulty launch version of Assassin's Creed: Bloodlines from the PlayStation Store.

"Yes, there was an issue with the original download," a Sony spokesperson told Eurogamer. "It was pulled from the store and we are issuing replacement codes for those people who purchased the content before 12pm GMT on 20th November."

Problems arose after Sony speedily replaced the broken file, as the PlayStation Store treated the working copy as a new game and demanded disgruntled owners pay another £24.99.

One Eurogamer reader wrote to tell us Sony had shut up shop and not responded to phone calls, emails or updated the European blog to explain what was going on.

Ubisoft, for its part, said this is "a customer service issue of Sony".

Picture of Robert.

About Robert Purchese

Bertie is Eurogamer's Senior Staff Writer. When he's not hunting down news stories he's often found playing with his kids or gabbling about fantasy games and strange online worlds.

Read more articles from Robert by visiting the Robert Purchese archive page.

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Comments (14) Latest comment 2 years ago

Comments threads automatically close after 30 days, but please feel free to continue chatting on the forum!

  • crickson #1 2 years ago

    Don't bother. The best thing about AC:Bloodlines is that it's very short.

  • Toothball #2 2 years ago

    Their early response isn't surprising. It took me nearly two months to get my copy of Gran Turismo out of them for buying my PSP Go. Sony really have a lot of work to do to bring PSN up to scratch.

  • NotSoSlim #3 2 years ago

    What has Sony taking two months to issue a code got to do with the PSN?

    If the code didn't work fair enough

  • berelain #4 2 years ago

    It'd be nice if Sony actually commented on this to the people that are actually affected, rather than only responding when a gaming website quizzes them about it.

    As one of the few affected, I'm pretty amazed by Sony's utter lack of giving a shit.

  • NotSoSlim #5 2 years ago

    Fair enough I wasn't having a go just asking but don't both PSN and Live suffer from this stuff from time to time?

    Shutting up now :o)

  • Singularity #6 2 years ago

    We'd better get compensated. Given that I downloaded it in the early hours of Friday morning, and have had to wait ever since, they'd better offer more than just the new version.

  • DFawkes #7 2 years ago

    In particular, the UK customer services has performed prety badly. Going by reports throughout the Internets many gaming forums, the Dutch are getting replacement codes, as asre the Spanish, but if we call up you might get someone who denies there's even an issue! Polite enough, as ever, but not kept up to date.

    I'm glad they're acknowledging the issue though. Shouldn't be too long before we get the thing we paid for last week! Looknig forward to some portable Creed :)

  • GamesConnoisseur #8 2 years ago

    Perhaps there is something in the idea of having subscription based model, as this would perhaps afford more wider overheads being covered. Sufficient staffing and manpower to handle local developments and customer/sales relations? I always get the impression that the hiccups with PSN in Europe we see to date may be to do with the understaffing contributing to the problems we encountered?

  • NotSoSlim #9 2 years ago

    @djronz

    Sony recredited your account? What di you say because I asked for exactly the same thing and they said no :o(

  • Murton #10 2 years ago

    Perhaps there is something in the idea of having subscription based model, as this would perhaps afford more wider overheads being covered. Sufficient staffing and manpower to handle local developments and customer/sales relations?

    Microsoft were just as silent during the Failout 3 Pitt DLC release, the download went out and was found to be broken, a few hours later (after many more people had been able to download it) the DLC was pulled and a very short blogpost was made by Major Nelson stating that there was a problem and it was being looked at, no-one else at MS said a word until the whole mess was finally fixed (think it was the next day) and the download reinstated.

    In short, whether you charge subs for your system or leave it free (the way it should be in my opinion) these things still happen and generally speaking, most companies refuse to report bad news, even to alert their customers that there is an issue. They're much happier to deal with it in silence, ignore the affected parties and then report the good news once everything is fixed.

  • Retroid #11 2 years ago

    @Murton: The issue here is with the PSN purchasing / download system buggering up, isn't it? Whereas with The Pitt DLC stupidity it was content being bought & downloaded which was obviously buggered. Not quite the same thing.

  • Retroid #12 2 years ago

    As for Bloodlines itself, I was looking forward to it until I watched some of the gameplay videos available and read 1Up's review, since then my enthusiasm has been somewhat.... dulled.

  • Ryze #13 2 years ago

    Stupid Sony.

    Biggest problem with Assassin's Creed Bloodlines?

    No right analogue on the PSP. But wait - I could just buy their new PSP Go with its... NOPE! Still no right analogue.

    FOOLS. Glad I no longer buy Sony products outside of the bargain bin.

  • DFawkes #14 2 years ago

    I've never really had trouble with the no second stick. I could see why some would, but I can live without it.

    But I have to admit I'm not a big fan of this paying £24 for something that doesn't work, that I still have received no word at all about 6 days later.