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Sony rectifying Bloodlines PSN blunder News

PSP PlayStation 3 News by Robert Purchese

24 November, 2009

Sony will compensate anybody who bought a faulty launch version of Assassin's Creed: Bloodlines from the PlayStation Store.

"Yes, there was an issue with the original download," a Sony spokesperson told Eurogamer. "It was pulled from the store and we are issuing replacement codes for those people who purchased the content before 12pm GMT on 20th November."

Problems arose after Sony speedily replaced the broken file, as the PlayStation Store treated the working copy as a new game and demanded disgruntled owners pay another £24.99.

One Eurogamer reader wrote to tell us Sony had shut up shop and not responded to phone calls, emails or updated the European blog to explain what was going on.

Ubisoft, for its part, said this is "a customer service issue of Sony".

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Comments: 1-15 of 15 in total

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crickson
24/11/09 @ 15:16
#1
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Don't bother. The best thing about AC:Bloodlines is that it's very short.
Toothball
24/11/09 @ 15:21
#2
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Their early response isn't surprising. It took me nearly two months to get my copy of Gran Turismo out of them for buying my PSP Go. Sony really have a lot of work to do to bring PSN up to scratch.
NotSoSlim
24/11/09 @ 15:24
#3
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What has Sony taking two months to issue a code got to do with the PSN?

If the code didn't work fair enough
berelain
24/11/09 @ 15:30
#4
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It'd be nice if Sony actually commented on this to the people that are actually affected, rather than only responding when a gaming website quizzes them about it.

As one of the few affected, I'm pretty amazed by Sony's utter lack of giving a shit.
NotSoSlim
24/11/09 @ 15:32
#5
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Fair enough I wasn't having a go just asking but don't both PSN and Live suffer from this stuff from time to time?

Shutting up now :o)
Singularity
24/11/09 @ 16:03
#6
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We'd better get compensated. Given that I downloaded it in the early hours of Friday morning, and have had to wait ever since, they'd better offer more than just the new version.
DFawkes
24/11/09 @ 16:09
#7
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In particular, the UK customer services has performed prety badly. Going by reports throughout the Internets many gaming forums, the Dutch are getting replacement codes, as asre the Spanish, but if we call up you might get someone who denies there's even an issue! Polite enough, as ever, but not kept up to date.

I'm glad they're acknowledging the issue though. Shouldn't be too long before we get the thing we paid for last week! Looknig forward to some portable Creed :)

djronz
24/11/09 @ 16:51
#8
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in my two dealings with sonys ps3 helpline i have recieved nothing but some of the best costomer service possible imo. they replaced my 60gb ps3 for free 2 years out of warranty and recently re credited my user account after i explained i could nt downoad my psn stuff to freinds console as id exeeded my 5 ps3 limit! top stuff!
GamesConnoisseur
24/11/09 @ 17:10
#9
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Perhaps there is something in the idea of having subscription based model, as this would perhaps afford more wider overheads being covered. Sufficient staffing and manpower to handle local developments and customer/sales relations? I always get the impression that the hiccups with PSN in Europe we see to date may be to do with the understaffing contributing to the problems we encountered?
NotSoSlim
24/11/09 @ 17:22
#10
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@djronz

Sony recredited your account? What di you say because I asked for exactly the same thing and they said no :o(
Murton
24/11/09 @ 21:47
#11
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Perhaps there is something in the idea of having subscription based model, as this would perhaps afford more wider overheads being covered. Sufficient staffing and manpower to handle local developments and customer/sales relations?

Microsoft were just as silent during the Failout 3 Pitt DLC release, the download went out and was found to be broken, a few hours later (after many more people had been able to download it) the DLC was pulled and a very short blogpost was made by Major Nelson stating that there was a problem and it was being looked at, no-one else at MS said a word until the whole mess was finally fixed (think it was the next day) and the download reinstated.

In short, whether you charge subs for your system or leave it free (the way it should be in my opinion) these things still happen and generally speaking, most companies refuse to report bad news, even to alert their customers that there is an issue. They're much happier to deal with it in silence, ignore the affected parties and then report the good news once everything is fixed.
Retroid [mod]
25/11/09 @ 11:12
#12
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@Murton: The issue here is with the PSN purchasing / download system buggering up, isn't it? Whereas with The Pitt DLC stupidity it was content being bought & downloaded which was obviously buggered. Not quite the same thing.
Retroid [mod]
25/11/09 @ 11:13
#13
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As for Bloodlines itself, I was looking forward to it until I watched some of the gameplay videos available and read 1Up's review, since then my enthusiasm has been somewhat.... dulled.
Ryze
25/11/09 @ 14:39
#14
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Stupid Sony.

Biggest problem with Assassin's Creed Bloodlines?

No right analogue on the PSP. But wait - I could just buy their new PSP Go with its... NOPE! Still no right analogue.

FOOLS. Glad I no longer buy Sony products outside of the bargain bin.
DFawkes
25/11/09 @ 15:49
#15
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I've never really had trouble with the no second stick. I could see why some would, but I can live without it.

But I have to admit I'm not a big fan of this paying £24 for something that doesn't work, that I still have received no word at all about 6 days later.

Comments: 1-15 of 15 in total

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