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Nintendo reacts to Wii issues News

Wii News by Tom Bramwell

22 November, 2006

Nintendo of America has moved quickly to sort out problems experienced by a handful of Wii owners whose consoles were "bricked" by a WiiConnect24 downloadable update.

The patch, of sorts, appears to have crippled a small number of consoles, and Nintendo's admitted that these will need to be replaced.

According to a report on IGN, the company has offered to replace consoles within 3-4 business days, although it will take slightly longer (4-10 days) to process consoles where customers want to retrieve stored data (for example, downloaded Virtual Console games).

Nintendo UK said that it expected the teething problems that have led to the problem to be resolved in time for the console's launch here on 8th December.

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Comments: 1-50 of 67 in total | next 50 »

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The12thMonkey
22/11/06 @ 10:53
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Oops. Bad problem. At least Ninty are up front and pro-active about it though.

Edit: First :D Oh, right. No-one cares. Oh well :)
Edited 1 times, most recently on 22/11/06 @ 10:53
lambtron
22/11/06 @ 10:53
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oops!
AcidSnake
22/11/06 @ 10:53
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Any word on what the first game will be that actually uses the Wiiconnect24 service?
Basselito
22/11/06 @ 10:57
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Now they just need to fix the issue with not being able use your saves on other machines exept for your own. If this isn't getting bricked and you need to change it that is. :)
Then you will loose all your saves. :(
Talha
22/11/06 @ 11:05
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Ha! I told you Nintendo suckssssss! There!

;-)
zam786
22/11/06 @ 11:05
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thank god we are getting ours next month by then pal consoles should be patched and ready
Psi
22/11/06 @ 11:07
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infected wii's !

is there an umbrella patch?
Der_tolle_Emil
22/11/06 @ 11:08
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Sad to hear about the bricked consoles. Nintendo always seemed the most reliable console manufactor. But with such updates there is always a slim chance of something not working correctly, so I am not really surprised about it. They just have to iron out the bugs for the European release.
Rambaldi
22/11/06 @ 11:15
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LOL. Red Rings Of 360 DOOOOOM MS SUXXX - my arse!

Welcome to the club Sony and Ninty :)
chupachups
22/11/06 @ 11:17
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"Nintendo always seemed the most reliable console manufactor. "

Erm... how does this change that?

All electronic product launches have things like this happen, at least in a tiny number of machines.
Dexter
22/11/06 @ 11:19
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Psi made me choke on my coffee ;(
MadMirko
22/11/06 @ 11:19
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Heh. Good to know that won't be a problem for Euro machines, though. Sometimes there is something to be said for living on the arse of the console world.

JHuxley
22/11/06 @ 11:20
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"All electronic product launches have things like this happen, at least in a tiny number of machines."

I hope everyone is so forgiving when the same inevitably happens with the PS3...

"infected wii's !"

Some antibiotics should sort that out :P
Edited 1 times, most recently on 22/11/06 @ 11:22
GChris
22/11/06 @ 11:23
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"LOL. Red Rings Of 360 DOOOOOM MS SUXXX - my arse!

Welcome to the club Sony and Ninty :)"

What ever happens between MS and your arse is entirely your business.

360 users aren't exactly immune from these kind of problems though...

http://www.reghardware.co.uk/2006/11/09/...

Hopefully Nintendo aren't going to charge people shipping costs to get replacements for their bricked consoles.
Steroyd
22/11/06 @ 11:24
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Welcome to the club Sony and Ninty :)

I'm a bit shocked at the lack of malfunctioning PS3 news.

Eurogamer is T3H B!A5£D.

/hopes he l33ted Right.
Edited 1 times, most recently on 22/11/06 @ 11:25
Gurgeh
22/11/06 @ 11:25
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And Sony is going to fix their problems as well - probably before this site reports the issues in the first place

"Recently, some PlayStation 3 owners determined... the system does not include an internal resolution upscaler. Because most PS3 games output in 720p, this means that users with HDTVs that accept only a 1080i signal will have their games downscaled to 480p, commonly called Enhanced Definition.

"Today, Sony acknowledged the issue, though noted that it is the fault of the individual television sets rather than the PS3 hardware. Affected sets tend to be older models, at least within the context of HDTV's lifetime to date. Some internet users have responded to these statements by pointing out that Sony itself has released HDTVs that would suffer from this problem."

http://www.shacknews.com
Darren
22/11/06 @ 11:29
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So if the PS3 doesn't have an internal scaler that means that 720p games really are 720p unlike on the Xbox 360 where at least four of its game are reputedly 600p upscaled to 720p (PGR 3, Battlefield 2: MC, Call of Duty 3 and Tony Hawk's Project 8).

And are PS3s malfunctioning then? I've not read much on the net to suggest that they are... :?
MadMirko
22/11/06 @ 11:29
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I hope everyone is so forgiving when the same inevitably happens with the PS3...

That depends on whether Sony is able to ship you a replacement... or if you have to wait a few months.

No manufacturer is immune to firmware flashing issues, they are judged by the way they handle them for the consumer.
manlord
22/11/06 @ 11:30
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If this had been Sony this thread would be 100+ comments long.
Genji
22/11/06 @ 11:32
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/remembers the days when consoles were guaranteed to last a long time

/pats Dreamcast

Bought it on release day, and it still works!

/glances at NES in the corner

It still works... eventually!
Rambaldi
22/11/06 @ 11:34
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"Sony acknowledged the issue, though noted that it is the fault of the individual television sets rather than the PS3 hardware"

/falls of chair laughing at Sony's continued LALALALA we can't hear you from our ivory tower hyperbole
Steroyd
22/11/06 @ 11:34
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That's not the same as a hardware malfunction, that is actually fixable through a firmwire update apparently.

Surprisingly the PSP hasn't been attacked by Firmwire updates, although Sony have suspicously launched a Firmwire 3.01 security update on the PSP today.

So if you didn't upgrade to 3.00 yesturday looks like you can't exploit whatever Security hole was in it now.
mkreku
22/11/06 @ 11:35
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One of the joystick ports on my Commodore 128 is broken. I'm going to sue Commodore! What is the world coming to when a hard-working chap like me can't trust my hardware for more than 21 years?!
PlugMonkey
22/11/06 @ 11:36
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I'm a bit shocked at the lack of malfunctioning PS3 news.

Well you'll have to wait for them all to get off ebay and into the hands of the end user...
Rambaldi
22/11/06 @ 11:37
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@Darren

Have you actually SEEN any of these games running on a 1080 set? I do, every night mate, and you're royaly talking out of yer arse. I can clealry tell the difference between a 720 and a 1080 game and COD3 for one IS NOT 720.

"The true definition of HD" should at least have a scaler built in, no?
Edited 1 times, most recently on 22/11/06 @ 11:38
Steroyd
22/11/06 @ 11:41
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Well you'll have to wait for them all to get off ebay and into the hands of the end user...

Oh come on give credit where it's due the PS3 as had a whole weekend of Ebaying.
Rambaldi
22/11/06 @ 11:42
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Anyhoo, where's all the PS3 and Wii reviews? Two huge events with a plethora of new games to review and we only get Resistance? Sheesh, even our own web-sites leave us till last - no wonder these Eastern manufacturers follow suit ;)
Talha
22/11/06 @ 11:47
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Of course no such issues will crop up for PS3 since Sony consumer products are the most reliable and well-built ones currently available - I can look at my 3 PS2's and solemnly testify to that! Laptop batteries, you say? Sony would tell you they were more the fault of the laptop manufacturers rather than Sony themselves. That is why Dell and co. haven't sued Sony yet. And that is why we don't hear about any Vaio laptops exploding. ;-)
Rambaldi
22/11/06 @ 11:48
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/goes off to gamespot's usually generous reviews section and browses the PS3 and Wii launch games...

/...comes back with four key words: PS3 overpriced Wii novelty
neuroniky
22/11/06 @ 11:51
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@Genji: I had to buy a second Dreamcast myself, after getting one imported Jap DC. Actually the culprit has probably been the usage of, well, not-so-legit discs, as those made the laser lens ping pong back and forth on the disc like there was no tomorrow.
Still the best console I've ever had along with the SNES and the GCube.
SFA_AOK
22/11/06 @ 11:52
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Is "bricked" really the right word? I thought it just knocked out the Wii's online functions i.e. you can still play games, just not go online...
peterfll
22/11/06 @ 12:02
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Blimey, how many more times does it have to be said - if this happens in the UK you'll be able to take it back or send it back to where it came from to get a replacement too. This "sending back to the manufacturer" really only applies to the US where they don't seem to have very robust consumer protection laws like us.
drumbaby
22/11/06 @ 12:07
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Pika Pi --

/bricked
Nova5lag
22/11/06 @ 12:28
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Well Im in the UK so I dont mind... itll all be sorted for when I have mine... I think I would actually cry if my wii died on me the day I got it. I cant remember being this excited about any gaming news since the day I got Zelda OOT for my N64... God that was a f-ing great day.
bonker
22/11/06 @ 12:51
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N only have experience of vanilla old-school consoles remember - the Wii has tons of extra bits in, Wi-Fi, online stuff etc etc. Wouldn't surprise me if they have quite a few things to iron out.

Oh, and those problems won't be fixed for the UK release - our consoles are already well into the sales channel (i.e. sitting in UK warehouses somewhere) so any fix will have to come via a download patch ...
Psi
22/11/06 @ 13:43
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"If this had been Sony this thread would be 100+ comments long."

well im reading the comments and so far the off topic discussion of sony consoles is in the lead, most the posts below don't even mention the wii :S


(sorry dexter :P )
sanctusmortis
22/11/06 @ 13:55
#37
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Yeah, not heard of it totalling Wiis from anywhere else. Odd...

The PS3s are breaking, yes. It's just there aren't many of them to complain about to start with. So there you go, the real reason there are so few PS3s: to keep the breakage chatter low!
escalinci
22/11/06 @ 14:21
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This is rushed firmware. Hopefully they will test things properly in the future.
GiarcYekrub
22/11/06 @ 14:24
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I do hate this automatic update lark it worries me that if I get a Wii and it's online all the time that it I may wake up one day and it will have died on me. The same goes for the 360 and truth be told the red light stories are a major factor for me not getting one yet. Also while I'm on the automatic update subject XP has been continuously trying to install a update that I've already got

I just don't like the idea of some1 altering my hardware without my knowledge does any1 know if it does the updates without asking for either console?

What about the consoles not connected to the net could they still be "Bricked" if they're connected or have Ninty reissued/withdrawn the update?

I'm glad Ninty are replacing the faulty units themselves because as far as I know stores don't have spare stock, I wouldn't wanna wait.

Ninty did two things for me ages ago 1.Replace N64 power lead due to recall(gave me £10 off Mario Kart for that) 2.Replaced a not broken Perfect Dark cart (that was Ninty's fault) both times it was quite quick or though I phoned Ninty UK this year to complain about CD-WOW sending me a US version of Mario Kart DS and they just said that it wasn't thier problem.
Edited 1 times, most recently on 22/11/06 @ 14:25
Feanor
22/11/06 @ 14:39
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What puzzles me about Wii launch in the US is that a certain small percantage need a start-up disc to work. And unfortunately some of the Wiis that need a start-up disc to function, don't actually come with one.
Steroyd
22/11/06 @ 14:45
#41
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The PS3s are breaking, yes. It's just there aren't many of them to complain about to start with. So there you go, the real reason there are so few PS3s: to keep the breakage chatter low!

MS shipped off 100k extra than what Sony did it's enough units for people to complain.
Muddtallica
22/11/06 @ 14:48
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I was a bit surprised to hear about this tbh, given Nintendo stuff is usually pretty reliable, but I guess thinking about it it's not that surprising, given this is the first time they're had to deal with firmware updates and so forth. I was always a bit concerned about this patching culture that Microsoft introduced to the console world; it has many benefits, but downsides as well. Still, as long as this is fixed come UK launch, it's not a huge problem, same with any PS3 malfunctions.

Nova5lag - "I cant remember being this excited about any gaming news since the day I got Zelda OOT for my N64."

So if I'm correctly understanding your meaning, the news that US Wiis are being crashed by firmware updates has got you more excited about games than you have been in eight years? Whatever floats your boat, I guess. :P
Penguinzoot
22/11/06 @ 15:09
#43
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GiarcYekrub -

Don't know about the Wii, but with the 360 you can decline an update but you will be signed out of Live. You will be prompted each time you restart to apply the update.

As far as your Windows update issue is concerned, Windows Update checks more than just whether or not the update is already installed. Could be that there is a pre-requisite that has not been met, or maybe the update has been installed, but 1 or more components were not updated correctly. I've seen this happen where an MDAC install was broken (somehow) and led to the same symptoms.

If you get an error code or error message either on the screen or in the event logs, search support.microsoft.com for it. You may also get some useful info from WindowsUpdate.log that you can search for as well.
Edited 1 times, most recently on 22/11/06 @ 15:18
The12thMonkey
22/11/06 @ 15:46
#44
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I've had faulty Nintendo hardware before, my NES, years and years ago. It died after about three weeks use. My dad got on the phone to Ninty and once it had been sent off, they had a new NES out to me within ten days.

icelt
22/11/06 @ 16:32
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I'm still waiting for some nit to explain that this is in fact somehow Sony's fault.
peak_performance
22/11/06 @ 16:38
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I thought that was common knowledge already?
miiiguel
22/11/06 @ 16:39
#47
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I had my PSP replaced twice, 1st had a big dent on the screen, 2nd had 17 dead pixels, 3rd (and actuak) has 4 dead pixels, but I phoned them, and:
- Hello I'm on my 3rd PSP and this new one still has 4 dead pixels. (Me)
- I'm sorry but we only replace units with more than 5 dead pixels. (Sony)
- That can't be..., I don't want a new 250Eur malfunctioning device. I want a replace or my money back, please.
- I'm really sorry sir, but out policy is regulated my XXX/XX European regulamentation.
- I don't care, I dind't pay for a device with dead pixels, that was not advertised.
- You got to live with it..., sir!
< Sony hangs >
/puts PSP in drawer, to never play it again/
JediMasterMalik
22/11/06 @ 16:40
#48
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I am also surprised by the low numbers of hardware malfunctions for the PS3. And surprised at the issues Nintendo are having.
icelt
22/11/06 @ 16:44
#49
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Wangh. Dead pixel refund/replacement rejections happen to laptop owners daily. If you want to immerse yourself in some bitching, visit the Apple forums any day (not to pick on Apple, I'm just aware of the gripe as a PBook owner).
LittleVoice
22/11/06 @ 16:49
#50
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The Dreamcast was a wonderful piece of hardware. You could even fix it yourself if it started suffering from the reboot problem. No need do download patches - a cloth and some aftershave usually did the trick.

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