MW2 street date "most broken in history"
Retailers lash out at supermarkets, etailers.
The release date for Modern Warfare 2 has been one of the most disregarded in the history of UK games retail, according to SimplyGames MD Neil Muspratt.
Evidence suggests that many online retailers received stock of the game as early as last Wednesday and shipped it immediately, he told GamesIndustry.biz; an action which has led to hundreds of cancelled pre-orders for stores adhering to the official November 10 release date.
"So far it appears that the street date of Modern Warfare has been one of the most commonly broken in the history of UK games retailing. We only got our stock on Saturday and have had to pay for every copy to go out by courier in order that it reaches people tomorrow.
"We've seen dispatch notes, delivery reports and hundreds of cancelled orders from people who received their copy early."
Retailers have further concerns too that even after stock is sent to customers they could experience high numbers of returns and refunds as the supermarkets slash prices as low as GBP 25.
There are fears, said ShopTo CEO Igor Cipolletta, the title will be devalued by these supermarket deals, both upon launch and in the future as the value of trade-ins and second hand stock is impacted.
"We invested a lot of money and energy to ensure our customers receive their game on release date and hope that the most awaited game of the year is able to retain its value, but fear that loss leaders are both devaluing a new product and consequently affecting second hand and trade-in prices also," he commented.
Cipolletta called for publishers to consider "categorising" their customers as a result before they see themselves hit by the actions of the supermarkets.
"This may be something that Activision and others can control. We feel that there are currently enough specialist retailers and etailers to supply and cover the market, and publishers do not need supermarkets and similar to promote such titles as this and FIFA," he said.
"Publishers may need to begin categorising their customers and supplying the right product to the right ones. For example, a mass market title like Professor Layton may be more oriented to a supermarket, whereas a 'hardcore' title such as MW2 might be better suited to specialist retailers, otherwise we may find ourselves in a position where there will be less unit sales, which will hurt publishers and their investments as a result.
"I hope publishers are looking into this and make changes where appropriate."
Earlier today several specialist retailers praised Activision's handling of MW2's launch so far, saying it has dealt with it to the best of its ability.
The sentiment was echoed by Cipolletta who blamed the early sending out of copies of the game on etailers selling European stock not meant for UK customers.
"Activision has done a good job with the direct account holders that they are dealing with," he said. "I don't see how they can improve on this, with some stock always being outside of their control."
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Comments (86) Latest comment 2 years ago
Comments threads automatically close after 30 days, but please feel free to continue chatting on the forum!
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If a game arrives early, publisher is mad but gamer is happy.
If a game arrives late, gamer is mad and retailer suffers.
Unfortunately, it's one of those necessary evils of big releases, especially by post. It's not a practice the film industry has to worry about (unless illegal copies).
Likewise, if you receive a DVD release or CD album early in the post there doesn't seem to be the same debacle as games. Not sure why that is, just an interesting point.
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And if Sainbury's are selling at £26, my moral highground will be well and truly surrendered.
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p.s. All haters can watch the montages on youtube.
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£32 is still very good! I just heard a lot of people on forums saying it's £25 at ASDA. I've yet to see any proof of this either, but still tempted at the £32.
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http://ww w.guardian.co.uk/money/2009/nov...
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Well, I mean there still would have been low prices by supermarkets and so on, but I still got the cheapest price I could rather than pre-ordering from Play like normal because of it. Fuck you Bobby Kotick, and stick your £55 RRP up your fat spotty arse.
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As for the price war, it's just the supermarkets squeezing smaller retailers as usual. Great for us consumers in the short term, but not so good for competition, choice, and a whole lot of jobs long term.
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I know it's hard for retailers, but one of the reasons I buy online is to get games earlier than street date.
Obviously that's totally a consumer point of view there.
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http://ww w.videogamer.com/news/modern_wa...
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yeah because shopto never used to sell eu copies of games that weren't meant for uk customers.
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Indeed, that's pretty bloody hypocritical considering the number of titles I've had from Shopto that very obviously weren't UK sourced copies.
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LOL seriously.. i recommend you send your game back and then see if you can go pick it up from one of the supermarkets (not that Im supporting ShopTo as ive never purchased from them). You know the supermarkets buy probably about 2 to 3 thousand of these games and sell them off cheap. Why, because they are loss leaders and they dont want to lose that much money. They can get the good press that they sold an item at an amazing price. You will find the majority of people will turn up and not actually get a copy (it wouldnt surprise me if half the staff get the game before it goes on the shelf as well).
So by all means try it, I hope your lucky, but most people will find the item out of stock and will probably have to buy it from the normal retailers anyway.
Ive actually got it pre-ordered from Asda, but I can bet that when i turn up tomorrow, they wont have any pre-order stock (which kinda kills the whole concept of pre-order). So i will probably be buying it elsewhere. Its a shame the Big stores are getting the press for actually not doing much for the buyer (say 5000 copies when compared to probably a couple of hundred thousand sold is not much).
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I don't see how this will affect the second hand values?
asda/tesco/sainsburys and morrisons will sell these at a loss for a few days only. once they've cleared out
their intial batch, it'll be back upto full RRP ala FIFA10.
CoD MW is still approximately £25 to £30 second hand after how long now?
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Once again, the irony...
Anyway, I'll be hopping on the train to Asda tomorrow. It's a confirmed £25?
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Still have the trade in advantage though.
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why is this a problem if a game is released early. I just dont get it.
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the good news is so far the game is really good
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Read above
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Are game retailers now obsolete?
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No, it's £32 at ASDA - read the thread!
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It sure is, Mr Retailer. They could make it so everyone can sell their games for a more than reasonable £25. But they won't, so you'll just have to either shut up or go and find a new business.
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"No, it's £32 at ASDA - read the thread!"
Ah, okay then. Still, pretty cracking deal, compared to the £44 GAME is selling it for.
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On the other hand I agree that selling games too early is bad and fines should be accordinly rough. However, I think this is also the publisher's fault. Why choose a Tuesday to release your game? That gives retailers just one business day to ship the game and every other shop an entire weekend to sell the game. Why not release it on a Friday like everyone else? More than enough time to ship the game and let's face it: People want to play this over the weekend. If they preordered and are going to get it on Friday they will be happy, I doubt hordes of gamers will cancel their preorders just because they can get it on Thursday in Asda. As long as they get it before the weekend everyone will be happy.
Another possibility would be to actually lock the game until the day of release like it's the case with games released on Steam. Buy the game/Preload the game but you can't actually start it before it is released. It would be difficult to pull off because I am sure that there are still some 360s out there with no internet connection (which obviously isn't a problem on Steam if you download the game from the internet anyway).
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However, it just seems like sour grapes here that he can't rival the buyng power of the big supermarkets. Rather than lobbying publishers to implement bizarre genre segregation as he proposes, he should be pressuring ELSPA and the big three manufactures to lower license fees so that it's more of a level playing field to start with.
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Pot. Kettle. Black.
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Ironically the Supermarkets are not actually buying that many copies as ive heard (for FIFA is was in the low thousands). Its not the buying power thats the problem, its the ability to make a loss on such products, they can afford to make a loss on the copies 9 (as they are rich) and have purchased a low number anyway. If people think thats fine, well i guess it is if you get a copy that cheap, but i reckon not that many people will
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LOL!
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I can't wait until tomorrow when the game is finally released and Activision finally lift the review embargo so we can get the last of the MW2 shit out of the way and read about some decent games. I haven't really been bothered about this franchise for a few years now, it's stale and tired and needs to do something different, or just stop to make way for a new IP, whichever IW feel more like doing.
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Translation:
We were happy with the previous situation where we had a price fixing cartel, but now the free market isn't operating to our advantage, we'll exclude anyone who dosen't play by our rules.
You can already hear the supermarket's lawyers engaging first gear
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I had my Forza Motorsport 3 delivered nearly a week early date due to the postal strike, but I didn't see any reports of that having broken it's street date.
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6. If you decide to cancel and return your order to us you will be refunded the full amount minus the £1.99 UKMail delivery cost.
[link url= http://www.shopto.net/page.php?page=info-mw2shipping
]http://ww w.shopto.net/page.php?page=info...[/link]
oh dear... trading standards will be contacted.
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I think its crazy the way you can return Games , DvDs , Music just with the explanation that you don't enjoy it !
You cant buy a house or 2nd hand car and then say do you know what mate I don't like this and theres a cheaper one in the local paper etc ! (clothes I can kind of understand)
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Why? It's the entertainment industry. If something doesn't entertain you why would you want to keep it? Just as if a piece of clothing doesn't fit or suit, you can swap it for one that does. I actually find it ludicrous that (currently in the UK) you can only do this at a loss. Buying games/DVD's/music is risky business.
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Oh wah wah wah you crybaby...the reason for this is simple, lots and lots of people want the game (including me) so that's why this happened
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6. If you decide to cancel and return your order to us you will be refunded the full amount minus the £1.99 UKMail delivery cost.
[link url=http://ww w.shopto.net/page.php?page=info...
]http://ww w.shopto.net/page.php?page=info...[/link]
oh dear... trading standards will be contacted.
Seeing as they offered the ukmail courier as a free option they cannot take it from someone's refund. Anyone subject to this shitty clause should contact trading standards. This is outrageous and illegal.
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The major supermarkets will always sell these games for a loss since they use them as a loss leader but they often don't keep the low price for that long, or they sell out of there stock rather fast either way those that stick to either side of the argument rarely understand the others problem with such tactics.
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"You'll find that they still pay the postage, I tend to think you won't get much out of it quoting the often used "I'm going to contact trading standards blub" although like any one you are more than welcome to try. "
Er. I don't know THAT much about contract law, but surely if the postage is advertised as FREE, the fact they paid it is their problem, no? Since you agreed to buy it with FREE postage, i don't see how they can legally take it off your refund.
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Distance selling regulation rules. If you ordered a house or car on the internet, you would be entitled to return it. If you return something to a shop without a fault they are under no obligation to give a refund, many do so to boost customer happiness (hence my now buying high street games at Gamestation now, as they still do a 7 day return for shit games, refuse to use Game since they stopped the 10-day).
But anything you order online or via mail order you have a week to return for a full refund if you wish, and the shop are legally obliged, since you can't inspect the product before paying for it. Nothing to do with it being a game, it covers anything you buy online.
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Yeah I couldn't believe it when I saw this. I just bought F3, Dragon age and Borderlands over the last week though so skint now. Might need to beg someone for money. Or wait. Dunno.
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According to a few people, shopto.net charged everyone's cards who pre-ordered once Sainsbury's announced their RRP busting price point. Regardless if they've been shipped or not.
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It's precicely this game's mass-Market appeal that allows the supermarket to do this - so again what is he on about?
Supermarkets definitely won't get the lion's share of units, undoubtably leaving many peeps unhappy and signalling this move as a popularity stunt to an extent, but how does Igor call this as not beneficial to the consumer?! His comments feel bitter at best, and his hippocracy is laughable.
If this means that if, even for a short time, I can get MW2 without having to pay a frankly bullshit premium, I say that's great.
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Thank you supermarkets for cutting straight through the total rubbish "it's modern warfare thus you pay us £10 more" and getting us to a much more realistic price.
I'm guessing a £12 saving will actually see it in more peoples' hands not less you goo
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cynical and exploitative business model.
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Swings and roundabouts?
As for Shopto, it's a justified gripe, but one that's not likely to engender much sympathy when the supermarket action is - in the short term - so much in the consumer's favour.
We'd all benefit from sensibly priced games - say, £30 - that stuck to their RRP on release, but the chances of that happening are slim when the likes of Activision can rake in the cash from an increased wholesale price and let retail do the discounting for them.
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I dont really know if they company is big enough to warrant me actually giving a fuck what they say, but when my MW2 arrives in the post tomorrow, its going straight back and im going to sainsburys to find a 26 quid deal. Yeah maybe they screw the 'little guys' over but GAME and their like are just as bad nowadays... i feel sorry going in at christmas time and hearing mums being sold into buying utter shit for their kids.
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From the Guardian article linked to on the first page of comments:
"A spokeswoman for Sainsbury's ... added that the £26 price tag was not a limited offer."
Not a 'when we run out of stock, jog on' job then. Seems like it's going to be a semi-permanent loss-leader for them. And seeing as Asda have it at £32, they might actually win.*
Still, irrelevant for me, seeing as GAME shipped mine yesterday afternoon and got to start playing it at 8 last night.
/bragging
*Not including Tesco in this - £25 when you buy another top 20 title or £39.70 without, Yeah, 'cos Tesco won't have jacked the price of chart titles back up to full RRP at all, will they..
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So wait, you're telling me that selling something cheaper means LESS copies are sold?
Of course! That makes sense!
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Anyway, as to what chipolata was saying...How can he even suggest that publishers shouldn't sell big games to supermarkets? How selfish is that? And what about consumers choice? If I was a hardcore Supermarket buyer and I went there no matter what, how would my needs be suited then?
It's all just corporate babble. While I agree that supermarkets are undercutting the specialist stores, they aren't bothered in the slightest about them - just their rivals. It's all about footfall within stores, making money on the extra things people may purchase when in store, not on pure game sales as their is a possibility they are making a loss (don't know how much the games cost at wholesale?).
What he's neglecting to talk about is how 40 quid for a game is an absolute disgrace when the physical production will cost less than 2 pounds and then the actual development costs recouped after what...15 or 20 pounds per unit? I'm thinking max 25 quid for devs to get their money, then they whack profit margins on top, then retailers do the same.
The consumer wins as a result of a price war. How does that old saying go...oh yeah! 'The customer is always right'
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On the other hand it does show Game, Gamestation etc to be ridiculously overpriced. £45 on the game website right now for the same game the supermarkets are doing for almost half that. There's got to be a comfortable middle ground here where the dedicated retailers are making money but not gouging the hell out of anyone who sets foot through the door. They desperately need to find a way to survive and compete or the game market is going to get a lot smaller in the next couple of years, at least on the high street, and that'd be a shame.
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I was wondering if I should post my Sainsburys receipt to Activision head office with a petulant letter detailing how me buying the game for almost half its retail price was a way of protesting at the ridiculous RRP of the game?
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I'm not that interested in MW2, wouldn't mind playing a demo first to see if I want it but straight up shooters aren't really my thing.
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To be fair, they could be the greatest online retailer on earth and still not manage to get anywhere near the price that supermarkets are charging. Like those big tins of sweets you get near Christmas, the supermarkets will be losing a not insignificant amount on every single one sold.
In my opinion it takes a brave person to pre-order a massive title such as this these days. The supermarkets usually hammer down the price of the really big press-reported releases, and if you can show up at midnight/9am/whenever they open, you can usually get a copy.