The full Call of Duty Elite experience should be up and running by 1st December, developer Beachhead Studios has promised.
Speaking in an interview with G4TV, production VP Daniel Suarez asked for a little more patience from users keen to use the hobbled service.
"It was our fault that the service wasn't up and running the day [fans] put in their token or the day they bought it," admitted Suarez.
"They kind of have to bear with us while we bring this all back up, but for us it's literally 'Give us those couple weeks, we're giving those to you for free and come December 1st the goal is that we'll have everything up and running.'"
Suarez also offered a little insight into what exactly caused the problems that have seen many users shut out of the service since launch earlier this month.
"When we ran our beta, [it] was strictly on the PC and a lot of our assumptions were based around [the idea] that a larger majority of users were going to use the PC [interface] since it's a more robust version of the service than the console app. Some of that may have been incorrectly analysed, because we're seeing 80 to 90 per cent of our users coming straight from the console app.
"So the way we've had to balance out the way that's feeding the community is different. Right now we're retrofitting that so that that works better across the board rather than the way it was set up."
He also clarified a statement earlier this week, suggesting the PC hub may never see the light of day. Turns out that was a little wide of the mark.
"It was a mistake," explained Suarez. "Our goal is to get something on the PC. We haven't set timing yet, but our goal is to do that."
Apparently the main area of concern with the PC version is how to keep cheaters and hackers at bay.
"On the PC, that's an open platform [which is] more prone to cheats and hacks. We're trying to prevent them as much as possible, but that platform isn't as secure.
"As we're doing competitions and more things specific to stats and generating those stats and creating leaderboards for people, we don't want to create a situation where the service itself becomes invalidated by people having crazy stats because they've been able to do something to the game."
Activision has announced that all premium subscribers will have 30 days access added to their accounts free-of-charge as a goodwill gesture for the teething problems.