EA plans to change its banning policy amid complaints that players are being locked out of their games unfairly.
Some gamers have found that EA forum bans prevent them from playing EA games through digital service Origin because accounts are linked.
Now EA has promised "more equitable rules" - and urged those affected to get in touch.
"We have listened to our customers and are planning a policy update which will include more equitable rules on suspensions - we want to make sure the time fits the crime," EA told Rock, Paper, Shotgun.
"As with all technology updates, these changes take some time to implement. Meanwhile, we urge any user with a question about suspensions or our policies to please contact us at (866) 543-5435 so we can address their specific situation."
It appears that despite a promise from EA made earlier this year that forum bans should not affect access to games, some players are being locked out of games they have already bought.
As RPS points out, EA is yet to specify exactly what its policy is in this regard, or how its rules will change.
"With every game and service EA offers, we take the satisfaction of our customers very seriously," EA's statement continued.
"We discourage cheating and strive to maintain a high level of integrity in both our games and our forums. Therefore when someone violates our Terms of Service, we are forced to take actions that can include suspensions and other measures. We do not take those decisions lightly - however the integrity of our services and the satisfaction of our customers requires a clear set of rules.