Valve confirms Steam security breach
Personal info, encrypted credit card details compromised.
Valve has confirmed that users' personal information has been compromised following a Steam security breach at the weekend.
As reported earlier this week, an intrusion was detected in the Steam forums on Sunday resulting in them being temporarily shut down.
However, according to an IM from company president Gabe Newell just sent to the entire Steam user base, it now turns out that the breach goes beyond just the message boards.
"We learned that intruders obtained access to a Steam database in addition to the forums," he wrote.
"This database contained information including user names, hashed and salted passwords, game purchases, email addresses, billing addresses and encrypted credit card information.
"We do not have evidence that encrypted credit card numbers or personally identifying information were taken by the intruders, or that the protection on credit card numbers or passwords was cracked. We are still investigating.
"We don't have evidence of credit card misuse at this time," the note continued. "Nonetheless you should watch your credit card activity and statements closely."
Newell stated that Valve requires all users to change their forum passwords next time they log-in.
"If you have used your Steam forum password on other accounts you should change those passwords as well," he advised.
"We do not know of any compromised Steam accounts, so we are not planning to force a change of Steam account passwords (which are separate from forum passwords). However, it wouldn't be a bad idea to change that as well, especially if it is the same as your Steam forum account password."
Valve aims to reopen the forums "as soon as we can."
"I am truly sorry this happened, and I apologise for the inconvenience," Newell concluded.
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Comments (109) Latest comment 6 months ago
Comments for this article are now closed, but please feel free to continue chatting on the forum!
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I don't suppose anyone's made a joke about Valve being leaky yet?
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Is my credit card information and billing address safe, or did Valve store all of it's customer's details on a unconnected internet forum, regardless of whether you've signed up to it or not?
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Corresponding content: "We do not have evidence that encrypted credit card numbers or personally identifying information were taken by the intruders, or that the protection on credit card numbers or passwords was cracked. We are still investigating.
""We don't have evidence of credit card misuse at this time," the note continued."
JOURNALISM.
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Unless credit card data was somehow connected to the forum accounts, I'm not sure how is it possible that Steam acounts haven't been compromised?
Anyway.. ugh, changed my password just to be sure, and I'll need to keep an eye on my credit card movements in the next weeks. This sucks.
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"I am truly sorry this happened, and I apologise for the inconvenience," Newell concluded.
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It's not on the news tab.
Strange.
Off topic; so they made a new website but still no quote button? Come on!
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I have no issues changing my STEAM (not forums) password.
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The hackers got hashed+salted passwords (which are just useless text strings) and encrypted credit card numbers (which, without the encryption keys, are just useless text strings).
If someone's hacked into your database, letting them get away with useless bits of text is a good result.
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Obvious trolling aside, I wonder if this will become as much of a "OH MY GOD STEAM ARE A DISGRACE, I HATE STEAM" blah blah blah situation as the PSN hack did. As generally people seem to be quite blinkered when it comes to certain companies and brands, and Steam/Valve seem to be one of those brands...
Also wheres my free games, Sony gave me games when they got hacked...
Oh and another thing, I have Steam set to login by its self when windows starts, I've not had any warning, if I hadn't read a tweet by an Ars Technica writer I would have had no idea. I've missed out on valuable righteous indignation! Shame on you Gabe Newell, shame on you...
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It appears alongside any game adverts that pop up when you log into Steam using the client.
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I'm just curious but where and how did you get stuck?
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It is also on the Steam Forums.
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Do NOT demand my personal details if you cannot absolutely guarantee its safety.
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Weird.
It went supersmooth on my end.
Perhaps you should change your region?
My region is Netherlands.
It's the only thing I can think of why you have issues and I do not.
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Either that or the valve servers/network are woefully open
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*Golf clap*
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Hopefully they used good salt and not an old hash algorithm... Otherwise, I guess it's time to think of a new password... AGAIN.
The only problem I have with these intrusions is identity theft, I couldn't care less about the card details; no one should ever store card details online. How hard is it to get your card out an enter a few digits? Hell, just store it in a text file and copy and paste if you're not bothered, better than storing it online.
I find it strange though, it seems the forums were only hacked... but how did they get card/address details?
Get your shit together, Valve. Why do I need 3 different accounts for the same service? Integrate your site and provide a more central and robust security platform. Relying on an old version of vBulletin on such a large, costly service is ridiculous.
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"... it now turns out that the breach goes beyond just the message boards."
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*Golf clap*"
Best comment, ever!!!
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Sony kept passwords in the clear and was it CC details too? I can't remember or be arsed looking it up if it was CC too, but in the clear passwords are dead easy for hackers to use.
Valve's Steam passwords are salted/hashed and CC details encrypted, likely impossible for hackers to use in any way. Saying that, looks like vBulletin passwords might not be so strong -- perhaps that the problem with using third-party software as opposed to their own built system and why they have three IDs.
Not blinkered, rather it's a significant difference between the two hacks -- encrypted vs clear passwords.
Also, Steam popped up a notice last night after I quit a game I was playing. Seems like it's either inconsistent or easily missed.
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I think I've potentially had my data stolen four times in the last twelve months which is completely unacceptable.
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Is there a technical reason why they can only be hashed?
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Sony said they also hashed there passwords, they were not stored in clear text, just plain text which means hashed, why cant these companies encrypt the passwords!
This hack seems to be almost identical, clear text personal data, hashed passwords, encrypted credit card details, no fucking clue what has and hasn't been stolen. But im sure there will be many that slammed Sony that will defend Valve.
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That wouldnt be a very good idea either, viruses could then easily get your credit card details from your web cache.
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Who says the passwords were not encrypted? This database contained information including user names, hashed and salted passwords
If they used a similar method like the vBulletin forum (if they are not talking about the vBulletin table) then this is very safe, because the salt is not stored in the database. If you hack the database you will also need access to the file system, otherwise you have to guess the password and the salt - virtually impossible.
The hack is bad, but since the most important information was at least encrypted (passwords and credit card data, albeit the latter of course being reversible and not a hash) I am not that worried. This is why data gets encrypted - in case it gets stolen. That means that the data was prepared for the worst case scenario and working in this area as well I am pretty certain that Valve know what they are doing.
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Hashing is still considered Plain text, its not encryption and can be easily reversed, Clear text is the technical phrase for storing them as there written
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"What's worse is that every bit of data we took wasn't encrypted. Sony stored over 1,000,000 passwords of its customers in plaintext, which means it's just a matter of taking it." stated LulzSec.
That doesn't sound the same at all.
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Valves isn't encrypted data its hashed passwords just like PSN, its the same thing, if hashing is so secure why do both company's bother to encrypt credit card details, maybe because its not secure at all, and they wouldn't dream of doing something as stupid as storing credit card details as only hashed.
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Uhm, tell me how to reverse this function:
md5(md5(password) & md5(salt))
Hashes are not reversible! You will not be able to go back to the password a user has to type on his keyboard to log in. (You might find another string that produces the same hash, but that's besides the point).
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If its so secure then, why bother encrypting the credit card details, why not just save a load of cash on encryption software and just call the MD5 function from a python web script if its so amazingly secure?
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As pointed out many times above, Valves data was salted and hashed not just hashed.
Difference between clear-text passwords, hashed passwords, and salted/hashed passwords explained well here http://dustwell.com/how-to-handle-passwords.html
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Do I get a prize?
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Fair enough makes sense.
But as you say hackers may be able to make passwords that result in the same hash, and yet when i login to steam just now, there is no message telling me about the security breach, or anything recommending that i should change my password, let alone forcing me to change it.
They seem happy enough try and sell me skyrim tho on every page with my compromised account.
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"We learned that intruders obtained access to a Steam database in addition to the forums"
Note how it says 'database', not 'server'. Therefore it's likely that the database was on the same server as the hacked forums, the forums being the way in. This is a classic ploy, exploit a known hole in out-of-date open source software to gain server control.
Either that or it's as @lockload suggests, that their inter-server security was non-existent. All in all, this is inexcusably bad security.
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That is true. However, first of all you need to know which hash function they used and that would mean you also need access to the code on the server. If you don't have the salt (which usually is also saved in files and not the database) then the amount of time needed to brute force is a lot higher as well because the salt makes even weak passwords like "a" "secure", at least when it comes to a brute force attack.
It would take years to come up with a similar password that produces the same hash - if you change your password now they had exactly one week to generate a password and the chances of that happening are practically zero.
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I'm sorry but as much as I love Valve, they deserve slagging off in this case.
Not only that but who's to say the password/card salt value wasn't stored on the server somewhere as well? Nothing would surprise me at this point. With that the hackers could potentially decode those details.
I'd suggest at the very least people change their Steam passwords. I'm holding off cancelling my card until I hear more but going through fraud claims with your bank is no picnic.
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Good to know, but still Steam should be prompting users to change there passwords.
Also do you think Valve will be giving everyone free ID theft protection like Sony did for all the information that is stored in clear text?
Or are we pretending this hack is no where near as severe even tho it seems they got away with all the same stuff, even if the passwords are slightly better protected.
I know i personally felt safer the way Sony handled it, i.e. not letting anyone login till they got to the bottom of the problem, and forcing all users to change password as soon as they logged back in.
Steam seems to just be business as usual, pretend nothings happened.
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Hope they catch these nobs.
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This hack should be taken very seriously. It is true that the hackers cannot do too much with the most sensible information (credit card, password) but they still got email addresses and phone numbers.
However, never mind the data they had access to, I find their infrastructure far more worrying. Why does the server with the forum database even have access to such sensible information? As far as I know they hacked the forum - ok, these things happen. But how were they able to access the database with the personal information once they were on the server? Of course I don't know how they exactly got access but if it was because were able to access the data from the forum server then I think Valve should re-do their network configuration.
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The digital age is fast becoming and absolute pain in the arse that constantly puts your bank account in danger. Sometimes change isn't really for the better I think it's time we rolled back the clock.
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I imagine 30 million people are all trying to change their passwords right now
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If you're actually programming any games, can you tell us what they are so I can give them a wide berth?
Because you have no idea what you're talking about...
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/runs away
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Now don't get me wrong, I love Steam/Valve it's not them I'm aiming this at it is the absolute double standards of the gaming and non gaming press and fanboys. This news has hardly even registered on some gaming news sites never mind non gaming press, and I'd imagine Steam hold a lot more CC details than what Sony did.
I doubt if I'm the only one thinking this and I was just gonna hold my tongue but it annoyed me too much. I think this is probably the correct reaction just that the PSN hacks were blown well out of proportion.
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The Sony hack was big news because Sony were already in the middle of trying to prosecuting Geohot, and that itself was a big story in mainstream news and had got people riled up on gaming forums. Then the hack happened, apparently in retaliation, and the story just blew up. It was a war between Sony and hackers and so had all the drama for a big news story.
This time, although it is big news for gamers, it's really just a another database being compromised, which happens all the time, and is not that interesting for the casual observer.
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That and the fact that outside of the gaming world few people will even have heard of Steam whereas everyone and their dog has heard of PlayStation.
So yeah I suppose it's to be expected, but still even the gaming press are letting this one slide through relatively unnoticed.
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Now I've just gotta find a Der_tolle_Emil grade lady to marry instead of all of these bimbos!
...and I'm not marrying a cow, either!
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