EA is working to improve the security behind free-to-play online fantasy game Lord of Ultima after players reported hacked accounts.
The publisher is working to prevent future account hacks, and promised gamers will see "some improvements" in the area.
The news comes after Eurogamer was contacted by Ultima players who claimed to have suffered account hacks.
An exasperated player called iamcaveman reported his troubles on the game's official forum.
"The only thing I can imagine is someone hacked my account, got my password, and abandoned all my cities," iamcaveman wrote.
"My password wasn't something stupid like 'password123' so they must have put some actual effort into this.
"Now, to me the most disturbing part of this is that EA doesn't seem to mind this. I tried to contact them through their support link but half the topics just tell you to go to the wiki/forum for support.
"By now, members of my alliance are taking my cities. Some other alliances are taking them over too I'm sure."
In response to the complaint, EA's community representative for games BattleForge, Lord of Ultima, Battlefield Heroes and Command & Conquer, Chris Murphy, promised to look into the issue.
"I cannot go into any details at this moment in time, but there should be some improvements in this area in the near future," Murphy wrote in the game's forum.
"We are looking into improving Lord of Ultima's security."
He added: "Announcing new features, changes, and/or additions to the game before they are actually implemented is a tricky business simply because the situation can change extremely quickly.
"There are also some complications when it comes to announcing free features/content in advance as well. I'd love to be able to tell you what is coming up, as quite often it could steer some of the more downbeat threads in a positive direction, but I'm afraid that just isn't something we can do.
"What I can tell you, is that security in Lord of Ultima is being looked at."
Lord of Ultima went live in April. Eurogamer Germany awarded it a promising 8/10.
Discover what's what in the video below.